Privacy Policy

When you use Dadra Money Store Platform https://www.dadramoney.com/, some personal information is collected from and about you and the customer. When you register with us, we seek We are committed to protecting the security of this information and safeguarding your privacy. This privacy policy sets out the details of the information collected, the manner in which it collected, by whom as well as the purposes for which it is used. At registration you accepted the terms of this Privacy Policy and your use of the Platform signifies your continued acceptance thereof. This Privacy Policy may be revised from time to time and you will be notified of all such changes. In order to use the Platform, you will be required to consent to the terms of the Privacy Policy as revised from time to time.

1. INFORMATION COLLECTED AND MANNER OF COLLECTION

1. When you register on the Platform, various information is collected from you and the customer availing the services through the platform like contact information, including your name, company name, address, email address, telephone number, remitter and its beneficiary details and Device id for biometric authentication. When you visit our website, we also collect the technical and navigational information such as IP address, browser information, and latitude, longitude. This information may be used to aware you regarding technical issues, or it may be use to improve our services and functionalities and is stored securely on a server operated and managed by the company(Server) or its banking or other service partners as per the authorised sub-agent Due Diligence practises and Master Directions Know Your Customer (KYC) Directions 2016 updated from time to time by the RBI. This information will be stored on the Server and a unique digital id (CSP ID) will be allotted to your registration. The CSP ID will thereafter be used to identify you in all subsequent Platform related transactions and will be associated with any data or information uploaded from the Platform to the Server.

2. Each time you and the customer availing the services offered through the platform performs a transaction, we will collect transactional data as per regulatory KYC/ AML norms and procedures and upload it to the Server.

3. The Platform continuously collects your transactional data and stores securely on the server of the company. This information will only be uploaded to the Server along with your CSP ID, the company will ensure preservation and confidentiality of the customer information in its possession.

2. USE OF INFORMATION

1. The personal information collected from you at the time of registration under Clause 1(a) above, will be stored on the Server of the company or the Banking Partner and only be used in anonymized, aggregated datasets for the purpose of generating reports and other statistical analysis as per regulatory norms. The information may also be used for Communicate with you to provide with updates and other information relating to the website and our services, and for marketing and promotional purposes. We may share your basic information (Name, Mobile number, email id) with third party or vendors appointed by us to you send you email or text message communication related to initiatives, services, and other activities. We ensure that our third parties and vendors shall keep your information confidential and will not be initiating unwanted communication messages to you. Your ID will only be co-related with your personal information in order to communicate and verify the bonafide access of the Platform and use of its services.

2. The information collected, uploaded and stored on the Server in accordance with Clause 1(b) will be used to put checks and control in terms of transactional caps and limits as prescribed from time to time as per master directions on Financial Inclusion by Extension of Banking Services- Use of Banking Correspondents (BCs).

3. The information collected under Clause 1(c) will be used by the company to Improve customer experience, features, functionality and services. It will also be used to detect and prevent fraud.

3. DATA RETENTION

1. All personal information collected from you under Clause 1(a) at the time of registration will be retained for as long as your account remains in existence and as per regulatory directions or guidelines for such period thereafter as is required for such interventions to be completed.

2. Nothing set out herein shall apply to the anonymized, aggregated datasets generated by the personal data of authorised sub-agents and the customers availing the services offered through the platform or any reports, heat maps or other visualization created using such datasets.

4. ONBOARDING / NOMINATION

Onboarding / Nomination Information like Name, Mobile number, email address, Biometric authentication devices, etc stored by us and is completely confidential and is not shared with any external Partner / agency / individual at any cost and we use this information to improve and offer better services along with better user experience.

5. RIGHTS

We would like to make sure you are fully aware of all of your data protection rights. We do not sell, rent or lease your personal information or transactional history to any Third Parties. Also, you have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete. If you make a request, we have one week to respond to you. If you would like to exercise any of these rights, please contact us.

6. DATA SECURITY

The platform is equipped with standard security features to protect the confidentiality and security of your information. Data is encrypted in transit as well as at rest. Personal information provided at the time of registration is encrypted before being uploaded to the cloud where it is stored in a secure encrypted server. Personal information that is stored in the platforms of other registered users that you come in contact with is securely encrypted and are incapable of being accessed by such user.

7. DISCLOSURES AND TRANSFER

No personal information collected by us will disclosed or transferred to any third party subject to statutory/ regulatory guidelines and directions.

8. LOG FILES

We follow a standard procedure of using log files. These files log visitors when they visit our platform. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking user’s movement on the website, and gathering demographic information.

9. COOKIES AND WEB BEACONS

Like any other website, https://www.dadramoney.com/ uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the user’s experience by customizing our web page content based on visitor's browser type and/or other information.

10. GRIEVANCES

If you have any concerns or questions in relation to this Privacy Policy, you may address them to our Grievance Officer on admin@dadramoney.com.